about me
Summary
My Certifications
My Skills
With nine years of comprehensive experience in technology support, I specialize in providing exceptional multichannel assistance, including email, chat, and voice. Achieved 98% SLA adherence in 2023.
My Skills
My Certifications
My Skills
- Proficient in website management using internal CMS
- Demonstrates excellent customer service skills in phone and email interactions
- Skilled in providing fundamental skills training to clients
- Proficient in technical troubleshooting and problem-solving
- Adept in diagnosing and resolving device and software-related issues
- Possesses a discerning e
- Proficient in website management using internal CMS
- Demonstrates excellent customer service skills in phone and email interactions
- Skilled in providing fundamental skills training to clients
- Proficient in technical troubleshooting and problem-solving
- Adept in diagnosing and resolving device and software-related issues
- Possesses a discerning eye for graphic design and social media posts
- Experienced in overseeing B2B marketing campaigns
- Capable of efficiently managing crises and providing real-time solutions
- Expert in recording and maintaining detailed customer interaction records
- Proficient in creating comprehensive client reports and keeping documented progress for internal records
- Knowledge in SEO and sought-after digital skills, including Real Estate Social Media Marketing.
- Familiarity with external CMSs like Webflow, WordPress, Shopify, Google Sites, Systeme IO & GoDaddy.
My Certifications
My Certifications
My Certifications
I possess a diverse set of certifications that underscore my proficiency across various domains:
- Conversion Designers Philippines - August 2023: Successfully finished a program focused on constructing high-performing lead-generation landing pages, demonstrating adeptness in conversion-centric design.
- Canva: Basic Editing for Real Estate Bu
I possess a diverse set of certifications that underscore my proficiency across various domains:
- Conversion Designers Philippines - August 2023: Successfully finished a program focused on constructing high-performing lead-generation landing pages, demonstrating adeptness in conversion-centric design.
- Canva: Basic Editing for Real Estate Business - Sylvia System, August 2023: Attained mastery in leveraging Canva for real estate design, augmenting visual communication strategies.
- Search Engine Optimization (SEO) - Online Course: Gained extensive knowledge of SEO principles and practices through a comprehensive online course.
- Prova Philippines - Prova Virtual Assistant, February 2023: Certified as a Prova Virtual Assistant, showcasing proficiency in various virtual assistance tasks.
- Modern Marketing Academy - August 2021: Completed a program spotlighting contemporary marketing strategies, staying abreast of industry trends.
- Virtual Assistant Masterclass Training - January 2024: encompassing specialized instruction in real estate social media marketing, Photoshop proficiency, CRM training, lead generation techniques, and comprehensive virtual assistance skills. This training facilitates a seamless transition into the realm of freelancing.
